Terms & Conditions
UltraThin is committed to respecting the privacy and security of your personal information. None of your information will ever be shared with others in any manner and all information is encrypted and secure.
This will vary based on several factors. In general, we require your order to be here for approximately 7 days in order to hand-craft your awards to the quality standards we have and you expect. Based on demand, these 7 days could be longer or shorter. (If you have a particular need-by date, please note this in the comments at checkout and/or contact us by phone or email.) Added to the production time will be the shipping that you choose at Checkout. We offer the following three shipping options.
USPS Priority Mail - estimated 2-4 day
USPS Postal Express - guaranteed 1-2 day
FEDEX Commercial Express - guaranteed overnight (we cannot ship by FEDEX to P.O. boxes or overseas addresses). Guaranteed shipping times are to continental U.S.A. addresses only. APO/DPO/FPO shipments by USPS Priority Mail are an estimated 2-4 day shipping time until it reaches the military mail HUB, we do not have an estimated time frame for delivery.
Refund of guaranteed shipping services
If you paid for USPS Postal Express or FEDEX Commercial Express and the order has not attempted to be delivered within the guaranteed shipping times as stated above, you can contact UltraThin to file a request for a refund on your behalf with the shipping provider. A refund will be issued only if approved by the carrier.
Because your ribbons and/or medals are hand-fit and assembled to your specifications, please double check the proper selection and arrangement. Errors can normally be repaired, but there will be a service charge for fixing sets ordered with the wrong ribbons or medals. We can also update devices on an existing set for a small service charge. Any unused product or custom rack can be returned within three weeks of purchase for a refund. There will not be any refunds for shipping and handling or purchases past the three-week return period.
UltraThin Ribbon racks and Medal racks that have pins, magnets, devices or attachments that fall off at any time can be mailed back in for repairs free of charge. No refunds for defective merchandise will be issued after 30 days of receipt; however, they can be returned for repair free of charge.
Warranty will be voided if the racks are modified by anyone other than UltraThin. Use of superglue will void the warranty. Please contact UltraThin for guidance on what adhesives to use.