Frequently Asked Questions
Questions? We Can Help!
Ordering your thin ribbon and medal sets can be confusing, but our online ordering system makes it easy to understand, convenient and fast!
We realize you may have questions; here are a few of the most commonly asked questions.
Or, if you’d like to know what a custom ribbon or medal set might cost, click here to email.
Do you sell or share my information with others? Is your site secure?
UltraThin is committed to respecting the privacy and security of your personal information. None of your information will ever be shared with others in any manner and all information is encrypted and secure.
Are your ribbons/medals approved for wear by my service?
Yes, our ribbons and medals are made from government approved materials to standards set forth by the Institute of Heraldry and are authorized for wear by all branches of service.
Do you carry Civilian, Emergency Service, Foreign, National Guard, or State Guard Ribbons?
Yes, we do carry a large variety of specialty fabric ribbons. At this time we do not carry enamel ribbons. To check availability of a particular award, please contact us at 1-800-758-7265 or email@example.com.
How do I order specialty ribbons using the online order form?
When placing your order online using the rack builder, you will select the blank generic state ribbon to reserve their place in the set. After you are done selecting all of your awards, you will click "Save Order Details." On your web browser you will then go back to the tab with the order form and fill it out like normal. After it is completed, you will go to the next page “order summary & payment information.” This page will have a special comments and instructions section where you can request the specific ribbon and devices in the order of precedence you would like them mounted on the rack.
What forms of payment do you accept?
We accept payment from any of the major credit card companies (American Express, Discover, MasterCard, and Visa). We also accept checks, money orders, or payments submitted through PayPal to firstname.lastname@example.org.
How can I place an order?
You can construct and view your set online with the rack builder on this site. You are also welcome to email, fax, mail, phone, or stop by our store to place your order. You can also special order UltraThin products at select Navy Exchanges (NEX) and authorized local retailers.
Can I pick up the order in your store?
Yes, please include a note at checkout that you would like to pick it up at our store. We will remove the shipping charges before charging your credit card. One of our customer service representatives will contact you as soon as the order is ready for pick up.
How long does it take to get my order?
This will vary based on several factors. In general, we require your order to be here for approximately 7 days in order to hand-craft your awards to the quality standards we have and you expect. Based on demand, these 7 days could be longer or shorter. (If you have a particular need by date, please note this in the comments at checkout and/or contact us by phone or email.) Added to production time will be the shipping that you choose at checkout. We offer the following three shipping options:
USPS Priority Mail- estimated 2-4 day
USPS Postal Express- guaranteed 1-2 day
FEDEX Commercial Express- guaranteed overnight (we cannot ship by FEDEX to P.O. boxes or overseas addresses). Guaranteed shipping times are to continental U.S.A. addresses only. APO/DPO/FPO shipments by USPS Priority Mail are an estimated 2-4 day shipping time until it reaches the military mail HUB. Once it has reached the military mail HUB, we do not have an estimated time frame for delivery.
Do you guarantee your products?
Yes, if you are unhappy or notice an error with your order, please contact one of our customer service representatives at 1-800-758-7265 or email@example.com.
What is your return policy?
Our standard return policy is that any unused product or custom rack can be returned back to us within three weeks of purchase for a refund. There will not any refunds issued for shipping and handling.
Can additional ribbons, medals or devices be added to my existing UltraThin sets?
Yes, in most cases additional awards can be added to existing UltraThin racks. The cost varies by the number of devices, medals, or ribbons in your current set and where the new award will fall in precedence. All we need is for you to mail the sets with instructions on what needs to be done with shipping and contact information. You can either write out the changes or send us your updated award sheet. Once we receive your request, we will contact you with the total and arrange for payment at that time. Once we receive your payment information we will have your order for about 7 business days before shipping back to you. The address to send them to is: UltraThin, PO Box 7128, Moore, OK 73153.
If you would like a cost estimate prior to sending them in for updating, please contact one of our customer service representatives at 1-800-758-7265 or email a picture of your existing rack with the updates needed to firstname.lastname@example.org.